Privacy Policy
Effective Date: October 26, 2025
The Gilded Ladle ("we," "us," or "our"), located at 123 Jones Street, Savannah, GA 31401, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our restaurant, use our website (thegildedladle.com), or interact with us in any other way.
1. Information Collection
We collect several types of information from and about users of our services, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and payment information (credit card details). We collect this information when you make a reservation, place an order online, sign up for our newsletter, participate in a contest or promotion, or contact us directly.
- Non-Personal Information: This includes information that does not directly identify you, such as your IP address, browser type, operating system, referring website, pages you visit on our website, and the dates and times of your visits. We collect this information automatically through cookies and other tracking technologies.
- Reservation Information: If you make a reservation, we collect details about your reservation, such as the date and time of your booking, the number of guests, and any special requests you may have.
- Marketing Information: We may collect data regarding your preferences in receiving marketing from us and your communication preferences.
- Job Application Information: If you apply for a job with us, we may collect your resume, cover letter, and other information relevant to your application.
2. Data Usage
We use the information we collect for the following purposes:
- To Provide Services: To process your reservations, orders, and payments; to respond to your inquiries; and to provide you with the services you request.
- To Improve Our Services: To analyze website usage trends, to personalize your experience on our website, and to improve the functionality and content of our services.
- To Communicate with You: To send you newsletters, marketing materials, and other information about our restaurant and promotions. You may opt out of receiving these communications at any time by following the unsubscribe instructions included in the emails.
- To Ensure Security: To detect, prevent, and address fraud, security breaches, and other illegal activities.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
- Recruitment Purposes: To assess your suitability for a position at The Gilded Ladle and to contact you regarding potential employment opportunities.
3. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption technology to protect sensitive information, such as credit card details, during transmission.
- Firewalls: We use firewalls to protect our servers from unauthorized access.
- Access Controls: We restrict access to personal information to authorized employees who need to know the information to perform their job duties.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
Despite these measures, no security system is impenetrable. We cannot guarantee the absolute security of your personal information. In the event of a data breach, we will take reasonable steps to notify you and the relevant authorities, as required by applicable law.
4. Cookies
We use cookies and other tracking technologies to collect information about your use of our website. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use cookies for the following purposes:
- To Remember Your Preferences: To remember your language preferences and other settings.
- To Analyze Website Usage: To track how you use our website and to identify areas for improvement.
- To Personalize Your Experience: To show you content that is relevant to your interests.
- To Serve Targeted Ads: To show you ads that are relevant to your interests on other websites.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block or delete cookies, you may not be able to use all of the features of our website.
For more information about how we use cookies, please see our Cookies Policy.
5. Data Sharing
We may share your personal information with the following third parties:
- Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, website hosting providers, email marketing providers, and data analytics providers. These service providers are contractually obligated to protect your information and to use it only for the purposes for which we disclose it to them.
- Business Partners: We may share your information with business partners who offer products or services that may be of interest to you.
- Legal Authorities: We may disclose your information to legal authorities if we are required to do so by law or legal process.
We will not sell or rent your personal information to third parties for marketing purposes without your consent.
6. Your Rights
You have the following rights with respect to your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to have your personal information corrected if it is inaccurate or incomplete.
- Deletion: You have the right to have your personal information deleted in certain circumstances.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
- Portability: You have the right to receive your personal information in a portable format.
To exercise these rights, please contact us at [email protected] or call us at (912) 555-4567. We will respond to your request within a reasonable timeframe.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When we no longer need your personal information, we will securely delete or destroy it.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected] or call us at (912) 555-4567. We will take steps to delete the information as soon as possible.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
The Gilded Ladle
123 Jones Street
Savannah, GA 31401
Email: [email protected]
Phone: (912) 555-4567
Data Protection Officer: Ms. Annelise Dubois, Chief Compliance Officer